Thank you for choosing Azriel Tour. We are committed to delivering your outdoor and travel essentials in a timely and reliable manner. Please review our shipping policy below for details on processing, delivery, and payment.

1. Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Once your order has been processed, you will receive a confirmation message with delivery details.

2. Delivery Method

Our delivery partners ensure your items reach you in safe and secure condition.

Estimated delivery time:

  • Urban areas: 3–5 business days

  • Rural or remote areas: 5–8 business days

Delivery times may vary slightly based on location and unforeseen circumstances such as weather or local disruptions.

3. Payment Method

We offer Cash on Delivery (COD) as our exclusive payment method.
You will pay the full amount in cash to the delivery personnel upon receiving your order.

4. Shipping Charges

Shipping fees, if applicable, will be clearly displayed at checkout before you confirm your order. We occasionally offer free shipping promotions—stay updated by following our announcements.

5. Failed Delivery Attempts

If the delivery cannot be completed due to an incorrect address or unavailability of the recipient, our team will attempt to contact you for a second delivery. Repeated failed attempts may result in cancellation of the order.

6. Damaged or Missing Items

Please inspect your package upon delivery. If any item is missing or damaged, notify us within 48 hours of receiving the order so we can investigate and assist you promptly.

7. Contact Us

If you have any questions regarding your shipment, please contact us at [email protected].