At Azriel Tour, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully before initiating a return.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect item.

  • You notify us within 3 days of delivery.

  • The item is unused, unworn, and in its original packaging with all tags intact.

Returns that do not meet these conditions may not be accepted.

2. How to Request a Return

To initiate a return:

  1. Contact our support team at [email protected] within 3 days of receiving your item.

  2. Provide your order details, a brief description of the issue, and, if possible, a photo of the item.

  3. Our team will review your request and guide you through the return process.

3. Return Shipping

Customers are responsible for the return shipping cost unless the return is due to an error on our part. In such cases, we will cover the return shipping expenses.

4. Refund Process

Since we offer Cash on Delivery (COD) only, refunds will be issued through one of the following methods, based on your preference:

  • Mobile payment service

Refunds will be processed within 5–7 business days after we receive and inspect the returned item. You will be notified once your refund is approved and processed.

5. Non-Returnable Items

Certain products may be marked as non-returnable due to hygiene, safety, or one-time-use nature. This includes:

  • Personal care items

  • Opened consumables

  • Customized or special-order items

6. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product, and place a new order separately.

7. Contact Us

For any questions related to returns or refunds, please contact us at [email protected].